Go-live is just the beginning —
secure, up to date, looked after.
Software is never quite finished: security issues, updates and new requirements are bound to come. With a support package, your application stays stable, secure and up to date – looked after by one fixed contact.
- Monitoring & updates
- Defined response times
- One fixed contact
- GDPR-compliant with DPA
Three packages for every size
The right package depends on the number of users, the scope and how critical your application is. You receive the exact terms individually in your quote.
- Request package: Basic package
Basic
Basic package
For entry-level projects
Fits when
- Small number of users
- 1–2 core components
- Downtime not critical
- Infrequent changes
Services
- Monitoring
- Security updates
- Dependency updates
- Functional testing
- Monthly hour allowance
Response time: Defined
Popular
Request package: Standard packageStandard
Standard package
For medium-sized projects
Fits when
- Moderate number of users
- 2–4 core components
- Medium criticality
- Regular changes
Services
- Everything in Basic
- Extended hour allowance
- Room for regular adjustments
Response time: Defined
- Request package: Premium package
Premium
Premium package
For large & business-critical projects
Fits when
- Large number of users
- 4+ core components
- Business-critical (SLA-relevant)
- Frequent changes
Services
- Everything in Standard
- Largest hour allowance
- Care for business-critical systems
Response time: Guaranteed
What support means with me
No ticket system with a waiting queue, but ongoing care by someone who knows your application.
Monitoring
Availability and errors in view, so problems are spotted before your users notice them.
Security & dependency updates
Closing security gaps and keeping dependencies current – planned, not in an emergency.
Functional testing
After every update I check that everything works as usual.
Adjustments & further development
Smaller changes and new features from the monthly hour allowance.
How your support starts
From the first request to ongoing care – clearly arranged.
Request
You tell me which application needs looking after and what matters to you.
Assessment
I review the application, infrastructure and dependencies and recommend the right package.
Agreement
Services, hour allowance and response times are set out in your quote.
Ongoing care
Monitoring, updates and functional testing – regular and reliable.
Direct line
You report issues directly to me. I respond within the agreed time.
Questions about support
The essentials on cost, response times and process.
How much does a support package cost?
The cost depends on the scope and criticality of your application. After a short assessment, you receive an individual quote.
How quickly do you respond?
Every package has a fixed, agreed response time; in the Premium package it is guaranteed. The exact times are set out in your quote.
What if the hour allowance is not enough?
Additional effort is billed transparently and by agreement – no surprises on the invoice.
Do you also support applications you didn’t build?
Yes. Before we start, I review code, infrastructure and dependencies in an assessment and recommend the right package.
Can I switch packages later?
Yes. When your project grows or requirements change, we adjust the package together.
Your software in good hands
Tell me what needs looking after. I’ll get back to you personally within 24 hours with a recommendation.
Request support